Pay Online



Fort Mitchell Water has partnered with NexbillPay to extend an additional payment option for customers interested in using their check, debit card or credit card to pay their bill. NexbillPay is a trusted third party automated payment service that allows you to pay your bill online.

  • Bill payments can be made at any time, 24/7/365.
  • You will need your customer number from your printed billing statement to complete your bill payment. You may request your customer number by calling Fort Mitchell Water.
  • NexbillPay charges a small service fee for each transaction.

How do I use this Service?

Customers will need the following to pay their bill:

1. Fort Mitchell Water customer number (located on your billing statement).

2. The balance owed on your bill (also located on your billing statement).

3. Your payment method: check, debit card, or credit card.


  • What is the Service Fee?

NexbillPay charges a service fee to cover payment handling and all processing charges. Service fee will be calculated and disclosed prior to finishing payment.

  • Does Fort Mitchell Water keep any part of the service fee?

Fort Mitchell Water will NEVER keep any part of the NexbillPay service fee. NexbillPay is a separate entity providing a service for all the customers of Fort Mitchell Water.

  • How do I get a payment receipt?

After your payment is approved, NexbillPay will email your payment receipt to the email address you provided during the payment process. You can also print your receipt after the transaction is complete.

  • Who do I call for payment problems?

Nexbillpay customer support at 1-800-639-2435 option 2.

To Pay Online, Begin Below

To begin your quick and easy bill payment you must agree to the following:

If your account is delinquent, disconnected, or in the disconnect process, you MUST contact our office BEFORE you make a payment. Services will not automatically be restored or prevent disconnection if payment is made without contacting our office FIRST! Any payment made after 8:00 a.m. on the 26th will be subject to be cut off. Any payments made online post the following business day, and any payments made after 4:30 p.m. please allow 2 business days for posting.

Fort Mitchell Water: (334) 855-4703 – Hours: Monday-Friday 8:30am-4:00pm.

IMPORTANT: Fort Mitchell Water is not liable if you receive a disconnect notice and do not call our office before making payment. Your services may be disconnected and will be subject to a reconnect fee. If you are disconnected, your account balance plus a reconnect fee will need to be paid in FULL before services are reconnected. If you are currently disconnected and make an online payment, your utilities WILL NOT be reconnected unless you contact our office to inform us of the payment.
IMPORTANT: Any checks written in the office that are returned please pay through the Fort Mitchell Water office. Any check payments made online that are returned please contact Nexcheck at (800) 639-2435 option 1 to pay. You agree that if your online check is returned it may be re-presented on your account electronically. You also agree that return check charges and fees established by law ($30) may be debited from the same account by paper draft or electronically.